Return & Refund Policy
Our commitment to product quality and fair resolution in every wholesale transaction.
Effective: September 2026 · Dhanshika Export Imports Private Limited1. Return Eligibility Window
Return requests accepted within 7 calendar days from the verified date of delivery.
Eligible Scenarios
Ineligible Scenarios
2. Return Item Condition
To qualify for reverse collection and credit:
• Items must be in their original, unused condition with all inner tags, manuals, barcode labels, and intact unit packaging.
• Pack-size lots (e.g., bundles of 10/50 units) must be returned in complete bundle counts.
3. Return Shipping Costs & Restocking Fees
4. Return Process
Initiate Request
Email support@dhanshika.in or call +91 062043 63461 within 7 days of delivery.
Submit Documentation
Include your Order Number, GST Invoice copy, and clear unboxing photos/videos showing the damage or discrepancy.
Pickup Arranged
Upon verification (within 24–48 hours), our team arranges a reverse courier pickup or issues a pre-addressed return label.
Physical Inspection
Returned goods are inspected at our warehouse within 48 hours of physical arrival.
5. Refund Method & Processing Timelines
• Approval: Refund or credit note approved within 48 hours of passing warehouse inspection.
• Payment credit: Refunded to the original source method (NEFT/RTGS, UPI, or card) within 5 to 7 business days.
• Replacements: Dispatched within 1 to 2 business days after claim approval.
6. Return Address & Support Contact
Consignee: Returns Department – Dhanshika Export Imports Private Limited
Address: Plot No -297, Nimiya, Daltonganj, Jharkhand 822101, India
Phone: +91 062043 63461
Email: support@dhanshika.in
Need Immediate Assistance?
Support desk available Mon–Sat, 9 AM – 5 PM IST